Effective communication( Key driver for success)
Introduction
Communication is the Human Power and Life Line of all of us personally as well as professionally.
This process involves sender and receiver and needs total involvement of both the parties. In case both the parties are not involved the communication process is incomplete. Hence process of communication is always Two-Way. Communication can be in various forms such as: –
- Speaking
- Writing
- Listening
Therefore, communication needs to be Clear, Concise and Effective.
Objectives
- Understanding various types of communications.
- Dealing with communication differently.
- Various styles of communication.
- Effective, confident and dynamic communicators.
- Communication Skills – enhance the ability to communicate ideas/opinions/decisions effectively and precisely.
- Art of good listening & reading skills will develop comprehension of problems and issues that help in correct decision making.
- Recognize and remove barriers to communication.
Types of Communication
Downwards Communication :
Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feedback, approval to highlight problems etc.
Upwards Communication :
It is non-directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals.
Lateral or Horizontal Communication :
Among colleagues, peers at same level for information level for information sharing for coordination, to save time.
Barriers to communication
- Noise
- Inappropriate medium
- Assumptions/Misconceptions
- Emotions
- Language differences
- Poor listening skills
- Distractions
Essentials of Communication
Dos
- Always think ahead about what you are going to say.
- Be ready to use simple words and phrases that are understood by everybody.
- Check twice with the listener whether you have been understood accurately or not.
- Develop your knowledge on the subject you intent to speak.
- Excite and Engage listeners while speaking clearly and audibly.
- Facilitate the process of any interruption leading to miss communication.
- Get ready to pay undivided attention to the speaker while listening.
- Have total commitment to listening, always make notes of important points.
- Important always to ask for clarifications.
DoN’t
- Do not instantly react and mutter something in anger.
- Do not use technical terms & terminologies not understood by majority of people.
- Do not speak too fast or too slow.
- Do not speak in inaudible surroundings, as you won’t be heard.
- Do not assume that everybody understands you.
- Do not glance here and there as it might distract the speaker.
- Do not interrupt the speaker.
- Do not jump to the conclusion that you have understood everything.
Key Takeaways
- Communication – Power of Human Being
- Communication – Drive People with Passion by using Body Language.
- Communication – Listening Skills.
- Communicating Effectively to Drive Performance.
- Presenting Ideas in a Structured Manner.
- Making Communication as your Strength.
Important Aspects of Communication
Communication – Power of Human Being
- It is not what you say but how you say makes a difference.
- Communication is considered to be one of the hygiene factors for life.
- Communication is the biggest property of human being with power in it.
Communication – Building Relationships
- Communication is the great tranquilizer for the relationship building.
- Creating an impact with communication is an art for the winners.
- It acts as strength to drive relationships beyond business with positive image.
Communication – Body Language
- Constitute majority part of non – verbal communication.
- Posters, Gestures speak more loudly than words.
- Importance of creating an impact in communication using body language.
- Speaking from heart with usage of appropriate body language.
Communication – Listening Skills
- Listening skill is more powerful than communication skills.
- Listening with empathy.
- Giving opportunity for others to speak out.
Sparkling Performance by using right Communication
- Making impact with the customers, peers, teams and superiors with right communication skills.
- Presenting ideas in a manner which are attractive even while listening to it.
- Implementing strong thoughts into action with right communication skills.
Presentation Skills
- Preparedness of ideas in a structured manner.
- Rehearsal the ideas to put in place PDCA.
- Using appropriate modes of presenting ideas through PowerPoint.
- Using body language and postures to deliver impactful presentations.
